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Last updated: 26 June 2026
Thank you for shopping with Galle B-Mart. We aim to provide quality products and reliable customer service.
This Refund and Returns Policy explains when products may be returned, replaced, exchanged, or refunded. Please read this policy carefully before completing your purchase.
Eligible products may be returned within 7 days from the delivery date.
To qualify for a return, the product must:
Be unused, unopened, and in its original condition
Be returned in its original packaging
Include all labels, accessories, manuals, and promotional items
Include the order number or proof of purchase
Not be included in our non-returnable product list
Products returned without their original packaging or in a used, damaged, or incomplete condition may not be accepted.
Please inspect your order as soon as it is delivered.
Contact us within 48 hours of delivery when:
A product arrives damaged
A product is defective
You receive the wrong product
An item is missing from your order
The delivered quantity is incorrect
A chilled or frozen product arrives in an unsuitable condition
Please provide:
Your name
Order number
Product name
A clear description of the issue
Clear photographs or a short video showing the product, packaging, and damage
After reviewing the request, we may provide a replacement, exchange, store credit, or refund.
When the error is caused by Galle B-Mart or the product is confirmed to be defective, we will cover the reasonable return or replacement delivery cost.
We may accept a change-of-mind return for an eligible non-perishable product when:
The request is made within 7 days of delivery
The product has not been opened or used
The packaging and seals remain complete
The product is in a condition suitable for resale
For change-of-mind returns:
The customer is responsible for return delivery costs
Original delivery charges are not refundable
The refund will be issued only after the returned product has been inspected and approved
Galle B-Mart reserves the right to reject a change-of-mind return when the product does not meet these conditions.
For health, hygiene, food-safety, and quality-control reasons, returns are generally not accepted for:
Fresh vegetables, fruits, meat, seafood, and other perishable foods
Chilled or frozen products
Opened food or beverage products
Products with broken seals
Baby food or milk powder that has been opened
Opened or used baby-care products
Opened diapers, wipes, and hygiene products
Opened cosmetics and personal-care products
Customised or specially ordered products
Gift cards and digital products
Clearance, final-sale, or heavily discounted products
Products damaged through misuse or improper storage
Products returned after the approved return period
This restriction does not apply when a product was damaged, defective, incorrect, or unsuitable at the time of delivery.
Eligible products may be exchanged within 7 days of delivery, subject to product availability.
When the requested replacement is unavailable, we may offer:
A similar product
Store credit
A refund for the approved product value
Any price difference must be paid by the customer or refunded by Galle B-Mart, as applicable.
Once the returned product is received, we will inspect its condition.
We will notify you whether the refund has been approved or rejected.
Approved refunds will normally be processed within 5–10 business days using the original payment method where possible.
The time required for the refund to appear in your account may depend on your bank, card provider, or payment service.
For Cash on Delivery or bank-transfer orders, we may request valid bank-account details to complete the refund.
Delivery charges will be refunded only when:
The delivered product was incorrect
The product was damaged or defective upon delivery
The complete order could not be fulfilled due to an error by Galle B-Mart
Delivery charges are generally not refundable for change-of-mind returns.
Additional delivery charges may apply when a customer requests an exchange for a different product, size, type, or quantity.
Contact us as soon as possible when you need to cancel an order.
An order may be cancelled without additional delivery charges when it has not yet been packed or dispatched.
Once an order has been dispatched:
Cancellation may no longer be possible
Delivery and return charges may apply
Eligible products must follow the return conditions stated in this policy
Orders containing fresh, frozen, chilled, customised, or specially sourced products may not be cancellable after preparation has begun.
Customers are responsible for providing accurate:
Customer names
Telephone numbers
Delivery addresses
Building or apartment details
Delivery instructions
Additional delivery costs may apply when an order cannot be delivered because of:
An incorrect or incomplete address
The customer being unavailable
Refusal to accept the order
Failure to respond to delivery communications
Perishable products may not qualify for a refund following an unsuccessful delivery caused by incorrect customer information or customer unavailability.
Please contact us before returning any product. Products sent without prior approval may not be accepted.
Provide your order number, reason for the request, and supporting photographs where applicable.
Galle B-Mart
Email:
info@gallebmart.com
Mobile / WhatsApp:
070 7528 8658
Telephone:
047 636 5003
Return Address:
302-48 Tokura, Tomisato-shi
Chiba 286-0212, Japan
Our team will review your request and provide the return instructions.
Customers must package approved returns securely to avoid damage during transportation.
Galle B-Mart is not responsible for damage caused by insufficient return packaging. We recommend keeping proof of shipment until the return has been completed.
We reserve the right to reject requests involving suspected:
Return fraud
False damage claims
Product substitution
Repeated misuse of the returns process
Products damaged after delivery
Missing products, packaging, or accessories
We may request additional information when necessary to verify a claim.
Nothing in this policy limits any rights or remedies available to customers under applicable consumer-protection laws.
Where this policy conflicts with a mandatory legal requirement, the applicable legal requirement will take priority.
Galle B-Mart may update this Refund and Returns Policy when our products, delivery services, payment methods, or legal responsibilities change.
The latest version will be published on this page with the updated revision date.
Galle B-Mart — Where Quality Is Priority
