මුළු මාසෙටම අවශ්ය grocery items list එක අපිට WhatsApp කරන්න. අපි ඔබගේ order එක සූදානම් කර, පහසුවෙන් delivery කර දෙන්නෙමු. | Call / WhatsApp: +9470 7528 8658
Last updated: 26 June 2026
Welcome to Galle B-Mart. These Terms and Conditions govern your access to and use of our website, online store, products, services, and related features.
By browsing our website, creating an account, placing an order, or using our services, you confirm that you have read, understood, and agreed to these Terms and Conditions.
Please do not use the website or place an order if you do not agree with these terms.
Galle B-Mart is an online store offering groceries, beverages, frozen products, household essentials, personal-care products, baby-care products, Sri Lankan food products, spices, sweets, and other selected goods.
Business Name: Galle B-Mart
Contact Person: Buddhika Maduranga
Address:
302-48 Tokura, Tomisato-shi
Chiba 286-0212, Japan
Email:
info@gallebmart.com
Mobile / WhatsApp:
070 7528 8658
Telephone:
047 636 5003
You must have the legal capacity to enter into a purchase agreement.
Customers under the age required to enter into a contract must use the website and place orders with the permission and involvement of a parent or legal guardian.
You agree to provide accurate, complete, and current information when creating an account, placing an order, or contacting us.
You may use this website only for lawful personal shopping and information purposes.
You must not:
Use the website for fraudulent or unlawful activities
Provide false customer, billing, or delivery information
Attempt to access another customer’s account
Interfere with the security or operation of the website
Introduce malware, viruses, or harmful code
Copy, scrape, reproduce, or commercially exploit website content without permission
Place false, automated, or intentionally disruptive orders
Attempt to avoid payment or misuse promotional offers
We may restrict or suspend access when we reasonably believe the website is being misused.
Some website features may require a customer account.
You are responsible for:
Providing correct registration information
Keeping your password confidential
Protecting access to your account
Informing us promptly about suspected unauthorised access
Reviewing your account and order information before purchasing
You are responsible for activity carried out through your account unless the activity occurred because of an error or security failure under our control.
We may suspend or close accounts connected with fraud, abuse, repeated failed deliveries, false information, or violations of these terms.
We make reasonable efforts to provide accurate:
Product names
Descriptions
Ingredients
Sizes and quantities
Prices
Availability
Images
Storage instructions
Allergen or dietary information where available
Product images are provided for general illustration. Packaging, labels, colours, designs, ingredients, country of origin, and product appearance may change depending on the manufacturer or supplier.
Customers should always read the information printed on the delivered product before consumption or use.
Contact us before ordering when you need confirmation about ingredients, allergens, dietary suitability, storage, or product specifications.
All products are subject to availability.
Adding a product to your cart does not reserve it. A product may become unavailable before the order is processed.
When an ordered product is unavailable, we may:
Contact you to offer a suitable replacement
Remove the unavailable product from the order
Provide store credit
Refund the amount paid for the unavailable product
Cancel the affected order
We will not provide a replacement product without your approval when the replacement has a different price, size, ingredient profile, or important product characteristic.
Product prices are displayed in Japanese yen unless otherwise stated.
Prices may change without prior notice. The price shown when the order is submitted will normally apply to that order, subject to correction of clear technical or pricing errors.
Your total order cost may include:
Product prices
Applicable consumption tax
Delivery charges
Additional handling or service charges clearly displayed before payment
The complete payable amount will be shown during checkout before the order is submitted.
We may correct errors relating to:
Product prices
Product descriptions
Discounts
Stock availability
Delivery charges
Promotional information
Website calculations
When a clear error affects an order, we will contact you before processing it.
You may choose to continue with the corrected information or cancel the affected product or order for a refund.
Before submitting an order, you are responsible for reviewing:
Products and quantities
Customer name
Email address
Telephone number
Billing information
Delivery address
Delivery instructions
Payment method
Total payable amount
Submitting an order represents your request to purchase the selected products.
An automated order-received message confirms that we received your request. We may still review product availability, payment status, customer details, and delivery information before accepting the order.
We reserve the right to reject or cancel an order for reasonable reasons, including:
Product unavailability
Incorrect pricing
Failed or unauthorised payment
Suspected fraud
Incomplete customer information
Delivery restrictions
Website or technical errors
Suspected resale or commercial misuse
Violation of these Terms and Conditions
Any payment collected for a cancelled order will be refunded according to the applicable payment method.
Available payment methods will be displayed at checkout and may include:
Credit or debit cards
Bank transfer
Cash on Delivery
Other approved payment services
Payment must be completed according to the instructions shown during checkout.
Card and electronic payments may be handled by third-party payment providers. Their separate terms and privacy practices may apply.
For bank transfers, an order may remain pending until payment is confirmed.
Cash on Delivery may be unavailable for certain locations, products, customers, or order values.
Delivery options, estimated timing, and charges will be displayed during checkout or communicated after the order is placed.
Delivery times are estimates and may be affected by:
Product availability
Weather
Traffic
Public holidays
Courier delays
Incorrect customer information
Events beyond our reasonable control
Customers must provide a complete and accessible delivery address.
The customer or an authorised person should be available to receive the order when required.
Additional delivery or handling charges may apply when delivery fails because:
The address is incorrect or incomplete
The customer is unavailable
The customer does not respond to calls or messages
Access to the location is unavailable
The order is refused without an approved reason
Perishable, chilled, or frozen products may not qualify for a refund when delivery fails because of incorrect information or customer unavailability.
Contact us as soon as possible when you need to change or cancel an order.
Changes or cancellations may be accepted before an order has been packed, prepared, or dispatched.
Once processing or delivery has started:
Cancellation may not be possible
Delivery charges may apply
Return charges may apply
Perishable or specially ordered products may not be refundable
Approved refunds will be processed according to our Refund and Returns Policy.
Eligible non-perishable products may be returned within 7 days of delivery, subject to the conditions in our Refund and Returns Policy.
Damaged, defective, incorrect, missing, or unsuitable products should be reported within 48 hours of delivery.
Products must generally be unused, unopened, complete, and returned in their original packaging.
Certain products may not be returnable for health, hygiene, food-safety, or quality-control reasons, including:
Fresh and perishable foods
Chilled and frozen products
Opened food or beverages
Opened milk powder or baby food
Opened baby-care and hygiene products
Opened cosmetics or personal-care products
Customised or specially ordered goods
Final-sale products, except where defective or incorrectly supplied
Approved refunds are normally processed within 5–10 business days, although the time taken to appear in your account may depend on your bank or payment provider.
Our complete return conditions are explained on the Refund and Returns Policy page.
Promotions may be subject to:
Start and end dates
Minimum order values
Product exclusions
Stock availability
Customer or account limits
Delivery restrictions
One use per customer or order
Unless otherwise stated:
Coupons cannot be exchanged for cash
Discounts cannot be combined
Expired promotions will not be accepted
Promotional products remain subject to availability
Delivery charges may not count toward a minimum order value
We may cancel promotions affected by fraud, misuse, technical errors, or incorrect pricing.
Customers are responsible for checking product labels, ingredients, expiry dates, allergen information, preparation instructions, and storage requirements before consumption or use.
Product formulations may be changed by manufacturers without prior notice.
Customers with allergies, intolerances, medical dietary requirements, or other sensitivities should contact us before purchasing and verify the delivered product label before use.
Do not consume or use a product when:
The packaging is seriously damaged
The safety seal is broken unexpectedly
The product appears spoiled or contaminated
The product has passed its expiry date
The product does not match the ordered item
Contact us promptly when a product appears unsafe or unsuitable upon delivery.
Customers must follow the storage instructions shown on the product packaging.
Fresh, chilled, and frozen products should be stored appropriately immediately after delivery.
Galle B-Mart is not responsible for deterioration caused by:
Delayed collection after delivery
Incorrect storage
Exposure to unsuitable temperatures
Failure to follow manufacturer instructions
Use after the expiry date
Customer handling after delivery
Customers may be permitted to submit reviews, ratings, photographs, or comments.
Submitted content must not:
Be false or misleading
Contain abusive, discriminatory, or unlawful material
Violate another person’s privacy
Infringe intellectual-property rights
Include spam or unauthorised advertising
We may moderate or remove content that violates these requirements.
By submitting content, you permit Galle B-Mart to display it on the website and related business channels, subject to applicable privacy requirements.
The website and its content, including its design, logo, text, graphics, layouts, icons, photographs, and original materials, belong to Galle B-Mart or their respective owners.
You may not copy, reproduce, modify, distribute, sell, republish, or commercially use protected website content without prior written permission.
Manufacturer names, trademarks, packaging, and product images remain the property of their respective owners.
Our website may use or link to third-party services, including:
Payment processors
Delivery providers
Social-media platforms
Analytics services
Mapping services
External websites
We are not responsible for the availability, content, security, or independent practices of third-party websites and services.
Customers should review the relevant third party’s terms and privacy policy before using its services.
Personal information is collected and handled according to our Privacy Policy and applicable data-protection requirements.
By using the website, you acknowledge that necessary information may be processed for:
Account management
Order fulfilment
Payment processing
Delivery
Customer support
Fraud prevention
Legal and accounting requirements
Please read our Privacy Policy for complete information.
We aim to keep the website accessible and accurate. However, uninterrupted or error-free access cannot be guaranteed.
The website may occasionally be unavailable because of:
Maintenance
Security updates
Technical problems
Hosting failures
Internet interruptions
Events outside our reasonable control
We may modify, suspend, or discontinue website features when reasonably necessary.
To the maximum extent permitted by applicable law, Galle B-Mart will not be responsible for indirect or consequential losses that were not reasonably foreseeable when the order was placed.
Nothing in these Terms and Conditions excludes or limits liability that cannot legally be excluded, including mandatory consumer rights.
Our responsibility for an affected order will normally be limited to an appropriate replacement, repair, store credit, or refund, depending on the circumstances and applicable law.
We will not be responsible for delays or failure caused by events reasonably beyond our control, including:
Severe weather
Natural disasters
Transport disruption
Government restrictions
Public emergencies
Utility or internet failures
Supplier interruptions
Courier-service disruption
We will make reasonable efforts to notify affected customers and complete or refund affected orders where appropriate.
Nothing in these Terms and Conditions removes or limits rights provided by mandatory consumer-protection laws.
When these terms conflict with a mandatory legal requirement, the applicable legal requirement will take priority.
These Terms and Conditions are governed by the laws of Japan.
Any complaint or dispute should first be communicated to Galle B-Mart so that both parties can attempt to resolve it fairly.
Unresolved matters may be submitted to a court or dispute-resolution body with lawful jurisdiction.
We may update these Terms and Conditions when our:
Products or services change
Payment methods change
Delivery arrangements change
Website features change
Business or legal responsibilities change
The updated version will be published on this page with a revised update date.
Changes will not unfairly alter an order that was already accepted before the new terms were published.
For questions about these Terms and Conditions, orders, payments, delivery, returns, or products, contact:
Galle B-Mart
Address:
302-48 Tokura, Tomisato-shi
Chiba 286-0212, Japan
Email:
info@gallebmart.com
Mobile / WhatsApp:
070 7528 8658
Telephone:
047 636 5003
Galle B-Mart — Where Quality Is Priority
